Throughout my career, I've been driven by a desire to help others and make a positive impact on the world. My guiding principle is that true success—whether for leaders or organizations—stems from empathy. I believe that by deeply understanding the needs of the people we serve, we can make smarter, more compassionate decisions that benefit everyone involved. Over the years, I’ve learned that the more we listen, the more effectively we can lead, and in turn, the more people feel empowered to contribute. This philosophy applies equally to staff, organizations and customers.